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Team Lally Sucks - One Star Review

If you get a one-star review, what’s the best way to respond?

-94 percent of consumers say that a bad review has convinced them to avoid a business. -53 percent of customers expect businesses to respond to negative reviews within a week. -But 63 percent say that a business has never responded to their review. -45 percent of consumers say they’re more likely to visit a business that responds to negative reviews. How to respond: 1. Address the reviewer 2. Say thank you 3. Apologize and sympathize 4. Take responsibility 5. Make things right 6. Take the issue offline 7. Ask for a second chance